cars parked on parking lot during daytime

Field operations

Manage field operations, from scheduling to invoicing

Diffutrack

Geolocation system installer

Airtable

Brand

Fillout

32%

average delay between request and scheduling

28%

of no-shows on scheduled interventions

Field operations

Manage field operations, from scheduling to invoicing

Diffutrack

Geolocation system installer

Airtable

Brand

Fillout

32%

average delay between request and scheduling

28%

of no-shows on scheduled interventions

Context, Objectives & Solution

Diffutrack installs and maintains geolocation systems on vehicles, with coordinated field interventions throughout France.

Too many field steps to follow without a centralized vision

Requests, vehicles, availability, and subcontractors that are difficult to track in one place.

Setting up an operational pipeline: to be scheduled, subcontractor to be assigned, appointment made, completed.

Little visibility into what was to be planned, completed, blocked, or ready to invoice.

Mission objectives

Centralize the tracking of requests, vehicles, and field interventions.

Streamline planning between clients, suppliers, subcontractors, and installers.

Make reports, costs, margins, billing data, and minutes of meetings more reliable.

What we have concretely put in place

Structuring the field intervention pipeline

Creation of a complete request tracking system: customer, address, vehicles, deadline, availability, and status.

Setting up an operational pipeline: to be scheduled, subcontractor to be assigned, appointment made, completed.

Creation of views by priority, location, supplier, subcontractor, and planning status.

Link field operations, reports, and billing

Centralization of interventions with date, installer, planned vehicles, operated vehicles, report, and signature.

Structuring of reports by vehicle: assembly, after-sales service, disassembly, photos, equipment, diagnostics and comments.

Automatic preparation of completed interventions for monthly client and subcontractor billing.

Impact & Result

Diffutrack now has a centralized system to manage its field operations: scheduling requests, completing interventions, tracking reports, and automatically preparing monthly invoicing.

After 4 months

32%

average delay between request and scheduling

28%

of no-shows on scheduled interventions

I used to dread peak periods; everything rested on my shoulders. Since Nadir structured our processes and set up our management interface, the team is more autonomous, and I can finally focus on growing the business.